My order has not arrived, what should I do?

If your order is slightly delayed, you can email us for assistance, however, to save time you may want to check our delivery guidelines as follows:

Royal Mail First Class/Recorded Delivery

Orders placed before 2pm will be dispatched the same day providing all items are in stock. If you wish to check stock availability, please email or contact our offices 9am-4pm Monday-Friday on 0845 5000 118.

If your order has been dispatched, Royal Mail delivery will normally take between 1-3 days to arrive, however, there may sometimes be delays of up to 15 working days. We cannot follow up or claim for lost packages until a total of 15 working days from the date of dispatch has passed.

Royal Mail Special Delivery

Goods will arrive the next business day after they are dispatched. If you order on a Friday and select next day delivery, you will indeed receive your goods on the Saturday (although please be aware that due to the 95% reliability of the postal services, we cannot absolutely guarantee that the goods will arrive).

If you wish to receive a Saturday delivery, please do not select City Link 'Next Day By 5pm' service as this does not include Saturday deliveries. You must choose next day by 1pm or 9am Royal Mail delivery.

International Mail

Standard or Registered International Mail Orders will normally take between 5-14 working days; however, on some occasions they can take up to 21 working days from the date of dispatch. This is due to the delivery process; packages are passed onto multiple delivery services. In rare cases, packages have taken up to a month or two to arrive. You should normally receive your order within 1-3 weeks.


UPS deliveries will normally arrive within 1-3 days of dispatch.

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