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Contact

* If you would like help Ordering, or would like further information on any part of our products or services please contacts us via any of the following methods:

e-mail: info@bodyjewelleryshop.com

Tel: 0845 5000 118 Our lines are open between 9am - 5pm GMT
Fax: +44 (0)1923 479 988

Postal Address: Unit 6, Orbital 25 Business Park, Dwight Road, Watford, WD18 9DA

Purchasing

*You can purchase any of our products via any of the following methods:

Place an online order on BodyJewelleryShop.com

Tel: 0845 5000 118 Our lines are open between 9am - 5pm GMT
Fax: +44 (0)1923 479 988

By post: You are able to send us orders by post by completing your online order form and sending us your order by post with payment (please see payment requirements)

* Once your order has been placed and completed online you will be sent an automated e-mail confirmation of your order. This e-mail is generated by the website an does not mean that we can definately meet your order. It simply confirms that your order and all relevant details were recieved and are progressing through our system.

* All purchases are non-exchangeable, non-refundable and non-transferable.

* Body Jewellery Shop may cancel any order and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time without notice. If an Order is cancelled, any payment made for the Products will be refunded in full. This does not affect your Statutory Rights.

* Every order is treated as individual and will be processed as such.

* Any defective, damaged or incorrect orders shipped will be replaced or refunded according to out terms and conditions ONLY if we are notified within 7 days of recieving your order and it is reasonable to do so.

* All products and services are subject to availability. Body Jewellery Shop endevours to keep accurate stock levels however in the event of an item being out of stock it will be deleted from your order or replaced with a similar product. If the item purchased is still required and a similar replacement cannot be found we will retain the order until such time that the item ordered comes back into stock.

Pricing & Payment

* All prices seen on the website are final and Body Jewellery Shop does not charge VAT. Any pricing errors will result in you order being suspended until which time we can contact you via the methods provided. In the instance that we cannot contact you, we will render the order cancelled and all payment refunded as per terms and conditions.

* All payments are taken in GBP (UK pound).

* Customers are responsible for Import Duty/Tax in their respective countries where applicable. For more details on this please contact your local customs authority.

* All orders must be paid for in full before any goods will be shipped. All products are subject to availability and remain the property of Body Jewellery Shop until paid for in full.

* Body Jewellery Shop does not share any information (personal or financial) with any third pary.

* All credit/debit card details are encrypted using a secure ordering system. Your bank or credit card company may require security checks to validate your purchase.

* Body Jewellery Shop may on occassion require a credit checks for orders of a substantial nature or where insufficient details have been provided. This may result in your order being delayed until the checks can be completed.

Postal payments should be sent to:

Body Jewellery Shop Ltd
Unit 6, Orbital 25 Business Park
Dwight Road
Watford
WD18 9DA
United Kingdom

Cheques:
Overseas customers should be make cheques / money orders / western union transfers payable to 'Body Jewellery Shop Ltd'.
UK customers please make cheques / postal orders payable to 'Body Jewellery Shop Ltd'.

Some overseas customers may wish to transfer their payment directly into our bank account.
If you choose to, please contact us prior to doing do and send us a confirmation e-mail with your transfer reference number and your order number.

Our account details are as follows:

Barclays Bank (Harrow & Ruislip area)
54 High Street
Ruislip
Middlesex
HA4 7AT
United Kingdom

Account name: Body Jewellery Shop LTD
Sort code: 20 73 53
Account number: 50115959
Swift No: BARCGB22
IBAN No: GB93 BARC 2073 5350 1159 59

Price Match Policy

Our price match guarantee policy will secure your peace of mind! If you find a lower price, anywhere else in the UK on an identical body jewellery item item, just show us the lower price within 7 days of your Body Jewellery Shop purchase and we will refund you the difference!

There are some conditions that apply:

• Customer must provide us the advertised piece and it must be for the same style, materials, quality and certification.
• The advertised product must be in stock and available for same day dispatch.
• The price match policy only applies to UK based companies.
• The price match policy does not include postage and packaging costs.
• The price match guarantee does not include any items from the adult toys range.
• The advertised or quoted price must be advertised in a media form for the general public.

Returns

* Please note that all returns for either unwanted or damaged/faulty goods must be confirmed by Body Jewellery Shop by either phone, fax, post or e-mail. Any goods sent back without prior consent from Body Jewellery Shop will be sent back at your cost.

* All returns are the responsibility of the customer until they reach Body Jewellery Shop.

* If you would like to return your items for any reason at all, you may do so within 7 days of receiving your purchase. Items returned must be in a new and unused condition. We will refund the cost of the items; however shipping charges are non-refundable.

* Please note that refunds are subject to a £1.00 processing charge . This is to cover the charge issued to us by the bank for every refund transaction.

* Our shipping couriers will generally try at least two delivery attempts before the order will be sent back to us. If you are using a shipping method that requires the recipient to sign for the package please ensure you or someone on your behalf is available to sign for the package. You will be liable for any additional return or resend charges if you are not available to sign for your package.

Faulty products / damaged items:

* In the highly unlikely event that an item sent to you is found to be faulty, you may send it back to us for a replacement. We will refund the cost of sending the item back to us. In the UK, items should be sent back via First Class Recorded Delivery. We will not accept extra charges for other courier services or guaranteed next day services. Overseas, items should only be sent back using your country’s national postal service. We recommend using an insured delivery method; however we will not accept extra charges for Fed-Ex or other overnight courier services.

* Please make sure that you have clearly read any instructions that may have come with the product, or may be displayed on our website, as products found not to be faulty when they come back to us, will be sent back to you at your cost. Please note that our return policy also applies.

Exchanges:

* If you would like to exchange your items for different products in our range, you may do so within 7 days of receiving them. Items returned must be in a new and unused condition. Please detail which items you would like as replacements. We will charge your card for the cost of sending these replacements out to you, as well as any extra balance that your updated order may incur. Please note that our return policy also applies.

Customer Comments

* Users of this website may post reviews, comments, and general content via our community forums and galleries as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. Please note that any unpermitted content may be subject to review by Body Jewellery Shop and consequently may be deleted and action taken against the offender.
Please also note that the community pages of BodyJewelleryShop.com, consisting of our forums and user galleries, are laregly un-moderated. The comments and pictures posted there do not respresent the views or beliefs of BodyJewelleryShop.com, staff or subsideries. All content is the responsibility of the individual poster.

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